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Frequently Asked Questions
FAQ page:
We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible or visit our store for chat support:
1. Use email address raffy.escalona@secureshellict.com or Contact Us in our website support center.
2. Write the subject as 'Changes'.
3. Include your order number.
4. Include the desired changes.
Customers may need to pay import charges upon receiving goods. Our store does not have any control over these charges. Customs policies and import duties vary widely depending on the country. Please contact your local customs office for information specific to your country or email us for customer support raffy.escalong@secureshellict.com
lReturns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Items that has been opened with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at raffy.escalona@secureshellict.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. For additional information about the items applicable for a refund please contact us at raffy.escalona@ecureshellict.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at raffy.escalona@secureshellict.com and send your item to: SecureShell, B-9 L-47, Cattleya St. South Garden Homes, Salitran 3, City of Dasma., Cavite, Philippines.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: SecureShell, B-9 L-47, Cattleya St. South Garden Homes, Salitran 3, City of Dasma., Cavite, Philippines.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You can track your order here, please allow 1-2 working days for the tracking number to update once your order has been dispatched.
We offer free shipping in Domestic on all orders and the cost will be 5 USD on all orders with less than in total of 40 USD for International standard shipping. Please note that although we ship to over 200 countries, we might not be able to ship to certain countries due to logistical reasons.
Our standard shipping option is Insured Domestic/International Shipping, with an expected delivery time of 7-9 working days from the date the order has been processed.
We ship to most countries around the world although we may not be able to ship to a select few due to logistical reasons. Please contact your local customs office for information specific to your country or email us for customer support raffy.escalona@secureshellict.com
Our estimated shipping time for most countries is 7-9 working days. However, these are only estimates and during peak seasons such as the Christmas period, shipping times may be slightly longer. Please note that this does not include the 2-3 working days processing time.
We will always provide you with a tracking number with every order.
We ship to most countries around the world although we may not be able to ship to a select few due to logistical reasons. Please contact your local customs office for information specific to your country or email us for customer support raffy.escalona@secureshellict.com.
Our estimated shipping time for most countries is 7-9 working days. However, these are only estimates and during peak seasons such as the Christmas period, shipping times may be slightly longer. Please note that estimated shipping time does not include the 2-3 working days processing time.
We will always provide you with a tracking number with every order.
We accept Visa, MasterCard, American Express, Debit and Credit cards via PayPal as a third party payment service provider, and Cash On Delivery (COD).
Although you can use the currency converter to view the price of a product in your local currency, all payments are processed in USD as our store default currency.
Here in SecureShell, you can always use your debit or credit cards with peace of mind as we utilized PAYPAL for online payment transactions. Paypal is the most trusted third-party payment provider worldwide. For more details about the data encryption, protection and security, please visit Paypal web page in this URL: https://www.paypal.com/us/webapps/mpp/security/security-protections or you may contact us at raffy.escalona@secureshellict.com.
"PayPal" is a service that enables you to pay, send money, and accept payments online. Register your credit card or debit card with your PayPal account. You can pay by simply choosing PayPal at checkout, logging into your PayPal account, and confirming your payment. Follow this link PayPal for registration and more details.
We, SecureShell provides 15 days money back guarantee to all our customers applicable for all products purchased from our store excluding free items, however, the warranty validity may vary depending on selected items following the OEM standard warranty policy. For additional details about the items return and refund policy, please review in this link Refund Policy.